FAQs

Orders

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team has processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Can I cancel or change my order?

The Glitchin' Glam team works fast! We do not accept any cancellations or changes to orders because we want to ensure a speedy shipping experience for our customers. If you have any changes please email us at glitchinglam@gmail.com and our support team will guide you on what to do next!

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that! Contact us within 14 days of receiving your order via the contact us form with your order number, or feel free to message us through Instagram or Twitter @GlitchinGlam with further details of your issue and a member of our Customer Care team will help you ASAP!

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. 

Shipping

Can I ship to a different address than my billing address?

Of course! You can have your parcel shipped to another address. Just type in the address you want your parcel to be delivered to in the "Shipping Address" section at check out. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel doesn’t arrive?

We ask if you could patiently wait up to 4 days after the promised shipping date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you. 

General

Do you have a shop? 

As we are a dedicated online retailer, we do not have a shop.

How can I contact you?

• Please fill in the Contact form or message us on Instagram or Twitter @GlitchinGlam.

Technical:

How do I unsubscribe from the email list?

Click the 'Unsubscribe' button at the bottom of the email newsletter

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